Returns & Exchanges
At NAOKO, we want you to love every piece you wear, but if something isn't quite right, you have 14 days from the date of delivery to return your items for a full refund. All returned products must be in their original condition, unworn, and with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring the return form is included inside the parcel to prevent processing delays.
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing